Shipping policy
1. Where We Ship
We ship to addresses in the United States. At this time we do not ship to other countries.
2. Shipping Cost
Standard shipping is free on every order.
3. Processing Time
Orders are processed within 2 business days. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or a holiday start processing on the next business day.
4. Delivery Time
After your order ships, delivery usually takes 5-15 business days.
Delivery times are estimates, not guarantees. Carrier delays, weather, peak seasons and incomplete addresses can add time that is outside our control. We do not offer refunds or compensation for delays caused by the carrier.
5. Tracking
You will receive an email with a tracking number when your order ships. Tracking can take up to 48 hours to show its first update.
6. Your Address
Please check your shipping address before you place the order. We ship to the address exactly as it was entered at checkout, and we cannot redirect a package once it has shipped.
If a package comes back to us because the address was incomplete or incorrect, or because delivery was refused, section 8 of our Returns & Refunds policy applies. If you would like the order sent again, we can do that once the new shipping cost has been paid.
7. Lost or Missing Packages
- No tracking movement: if tracking has not updated for 10 business days, email us. We will open a trace with the carrier. If the carrier confirms the package is lost, we will send a replacement or issue a refund, at our choice.
- Marked as delivered: our responsibility for a package ends when the carrier's tracking shows it as delivered to the address on the order. If you cannot find it, check with neighbors, your building's mail room and your local carrier office first, then email us within 14 days of the delivery date and we will help you raise it with the carrier.
8. Damaged Packages
If your order arrives damaged, see section 5 of our Returns & Refunds policy. Claims must reach us within 7 days of delivery.
9. Questions
Email: hello@furorair.com
Phone: +1 812 642 3005