Refund policy
We want Furora Air to earn its place on your wall. If it does not, you have 60 days to tell us.
1. 60-Day Money-Back Guarantee
You may return Furora Air for a refund of the purchase price within 60 days of the delivery date shown by the carrier's tracking. You are welcome to keep using it while you decide. We expect guarantee returns to show normal use.
- Applies to purchases made directly from furorair.com.
- One guarantee return per customer or household.
- Your return request must reach us within 60 days of delivery. Requests received after day 60 are not eligible.
- The return must be shipped within 14 days of the date we send your Return Authorization number.
2. What Needs to Come Back
A guarantee return must include the Furora Air unit and every accessory that came in the box. The adhesive mounting pad is a consumable item and does not need to be returned. Missing items may be deducted from your refund.
The unit must come back complete and free of damage beyond normal use. If a returned unit shows damage from misuse, liquid, disassembly or unauthorized repair, we may reduce or decline the refund.
3. How to Start a Return
Email hello@furorair.com with your order number and the reason for the return. We will reply with a Return Authorization (RA) number and the correct return address.
Please do not send returns to our business address. Returns sent without an RA number, or to any address other than the one we provide, cannot be matched to your order and may not be refunded.
4. Who Pays Return Shipping
- If the product is defective, damaged in transit, or we sent the wrong item, we pay.
- For guarantee returns and change-of-mind returns, return shipping is the customer's responsibility. We recommend a tracked service and keeping the receipt. We cannot refund a return that never reaches us.
Standard shipping on your order was free, so there is no shipping charge to refund. Any shipping upgrade you paid for is not refunded.
5. Damaged, Defective, Wrong or Missing Items
Tell us within 7 days of delivery by emailing hello@furorair.com with your order number. Claims of this kind need two things:
- Clear photos of the product, the outer box and the shipping label.
- A continuous unboxing video.
The video must start before the package is opened, show the sealed package with the shipping label readable, show the box being opened in one take without cuts or pauses, and continue until every item is out of the box and visible.
Please record it before you open anything. Without it we cannot verify a claim of transit damage, a wrong item or a missing item, and claims submitted without both the photos and the video may be declined, except where applicable law provides otherwise.
If the unit arrived complete and undamaged but does not work, send a short video that shows the fault instead of an unboxing video.
When a claim is confirmed, we will send a replacement or issue a refund, at our choice.
This requirement applies to damage, defect, wrong-item and missing-item claims only. It does not apply to the 60-day money-back guarantee. If you simply decide the product is not for you, no video is needed.
A fault that appears more than 7 days after delivery is handled under our 1-Year Limited Warranty.
6. Refunds
Once your return arrives and passes inspection, we issue the refund to the original payment method within 5 business days. Banks typically post the funds within 5 to 10 business days after that.
- Refunds are issued to the original payment method only.
- Refunds cover the price you paid for the product. Return shipping costs are not refunded, except as stated in section 4.
Please contact us before disputing a charge with your bank or card issuer. Most problems are solved faster by email. While a payment dispute is open, we cannot process a return or a refund for the same order until the dispute is closed.
7. Not Eligible for Return
- Gift cards
- Items marked final sale
- Products purchased from any seller other than furorair.com
- Requests made more than 60 days after delivery
- A second guarantee return from the same customer or household
- Items damaged by misuse, disassembly, liquid or unauthorized repair
8. Refused and Undeliverable Packages
If a package is refused, or comes back to us because the address on the order was incomplete or incorrect, we refund the order less the shipping costs we paid to send it and to receive it back.
9. Cancellations and Address Changes
Email us as soon as possible if you need to change or cancel an order. Once an order has entered processing or has shipped, we cannot change or cancel it. You can return it under the 60-day money-back guarantee after it arrives.
10. Exchanges
We do not offer exchanges. If you would like a different item, return yours for a refund and place a new order.
11. Questions
Email: hello@furorair.com
Phone: +1 812 642 3005
Furora Air is operated by Dashbuy 1368 LLC, 1500 N Grant St STE N, Denver, Colorado 80203, United States. This is our business address, not a returns address.